We test each item carefully at our facility. But like all companies, we will on occasion make mistakes about a unit's functionality. In the event we do, please contact us immediately. Dyscern offers a Platinum-Standard 30 Day Guarantee on all our products worldwide to protect your purchase.
We guarantee the item we sell will be the item described on our auction page and that any functional defects will be noted. In the unlikely event of a functional problem, we provide a full and complete refund or an exchange, both at no cost to our customers. You can bid with confidence as we stand behind all our products.
In the unlikely event of a functional problem, please contact us first. We can work with you to resolve the problem or troubleshoot your product. If there is a functional defect, we provide a full and complete refund or an exchange, both at no cost to the customer, up to 30 days from the date of purchase.
We do this because we believe in good customer service. All we ask is that no negative or neutral feedback be left on the transaction in the event of a refund or exchange. If there is an error, please trust we will make good on it.
We apologize, but we cannot provide refunds or exchanges after 30 days.
